icasuserguide

15.9. Service Desk

The Service Desk Management page can be used for Service Desk Integration. The following options are available:

 

To create a new Service Desk Integration click on the green add symbol
To remove an existing Service Desk Integration click on the red bin symbol
To edit an existing Service Desk Integration click on the black pen symbol

Above: Service Desk page

To Create a new Service Desk Integration, the following parameters will need to be filled out:

 

  • Organisation
  • Domain
  • Infrastructure
  • Service Desk Type 
  • Email 
  • API Token
  • Service Desk Domain
  • Request Type ID 
  • Issue Type ID 
  • Project Token
Above: Create New Service Desk Integration
 
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