icasuserguide

2.2.3. SLA Status

The Service Level Agreement (SLA) is a commitment between a service provider and a client and within the ICAS® application has a status assigned accordingly.

 

The SLA Status of a Control can be either of the following: 

 

  • GOOD (for a successfully cleared Control)
  • BREACHED (for an unsuccessful terminated Control) 
 
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